IT Project Governance Senior Analyst
Job ID12597
Location Nigeria
Division Group IT
Position Category Group IT Architecture
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Post Closing DateApr 21, 2014
Position Description
• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• Understand the bank’s current Project Governance Strategy.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
• Control, update, and report financials for projects and other cost for IT Department
• Work with the project team to document project status, track and ensure resolution of project issues.
• Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Work with Head of Unit to conduct Project Audit during project closure.
• Track and update monthly financials on assigned projects
• Must have an understanding and demonstrate use of Project Management Methodologies.
Key Responsibilities
? Managing project governance responsibilities (In-country & Center)
? Managing time, resources and project budgets
? Management of Project Governance shared folder
? Ensures adherence to defined IT Project Governance policies
? Monitoring and communication of project status and delivery
? Manage project documentation and ensuring objectives set out are achieved preventing scope creep
? Prioritization and efficient time management
? Ensure strict compliance to IT ‘s Standard Operating Processes
? Any other duties as may be assigned by Department Head & Team Leader
? The position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.
? Work at all levels of the project from business analyst through project management as needed to govern the project execution successfully.
Key Performance Measures
? Number of instances of non-compliance to policy
? Customer satisfaction levels
? Number of customer complaints
? Compliance level to pre-agreed SLAs and OLAs
? Feedback from In-country and Center to include Change Co
? Number and value of sanctions received as a result of non compliance to IT policies
? Zero Audit exceptions
? Cycle time to resolve issues assigned by the Helpdesk.
? Cycle time in the resolution of incident tracked on Remedy/Team track
? Internal customer satisfaction level with IT support
? Other KPIs identified by Head of IT Enablement
Key Applications to support and knowledge required
1. Project Governance
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