Job Vacancy for Head, Retail Operations at Health Plus Limited Nigeria 10th July 2014

Our organisation, HealthPlus Limited is Nigeria’s 1st Integrative Pharmacy, the fastest growing pharmacy chain in
West Africa.

Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed – CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name.

Our success is based on our great people, great values and a winning corporate culture.

Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.

As we expand our frontiers to redefine the world of health & beauty in Nigeria, we are looking for amazing and smart people who will roll up their sleeves and share our passion & success, people who will join our team of highly motivated professionals who get the job done!

Report to the CEODevelop and implement the retail operation strategy for the organizationCreate the vision, articulate the strategy and action the execution plan

Leadership/People Management (40%):

Manage and motivate direct reports to set and attain goals in accordance with the company’s overall objectivesCreate consistency and organization throughout the stores by leading by example and encouraging new ideas/innovation and creative problem solvingActively engage with employees, frequently touring the stores, develop and participate in regular trainings to expose teams to the vision of the companyDevelop, coach, and mentor a cohesive team, focusing primarily on aligning store managers with a common vision that fosters mutual respect and a spirit of goodwill and cooperationWork with senior leadership regularly to communicate the progress of the retail operations, accounting for successes and addressing any issuesWork effectively with store level leadership ensuring legal, regulatory and policy compliance and consistency is attained across all storesMaintain a positive company image within the market and community, and  remote and maintain company goodwill in all areasDevelop and manage the carrying out of company policies and procedures for retail outlets, ensuring consistency in all areas. Develop written standard operating procedures, operations manuals, and other policy documents for review and approval by senior managementDefine, introduce, and apply an optimal organizational structure and succession plan for the team

 Culture (30%):

Encourage and instill a culture that is committed to the organisation’s Core Values, focused on delivering high quality services, customer satisfaction, and repeat businessDevelop and implement tools for managers and employees including mystery shopper program, walk-the-store, site cleaning, merchandising/promotional standards, and signage standardsCreate additional standards of excellent response to customer needs while continually leading the organization towards being recognized as the best in the industry

 Category Management & Visual Merchandising (30%):

Meet operating financial objectives through the application of cost-effective work standards in all operations. Analyze key management reports, budgets (plan versus actual), profit and loss statements, inventory and margin reports, and communicate pertinent financial results to senior leadership and employees to promote buy-in and employee accountability for company resultsImplement inventory and financial controlsActively observe stores to identify and drive corrective action ensuring the ricing, promotions, assortment and placement of products are optimalWork closely with vendors to create a mutually rewarding partnership encouraging cost efficienciesWork with agencies/internal partners to define, develop, implement and evolve the retail experience to maximize consumer attraction and engagement with our brand within our retail storesDevelop & produce in conjunction with marketing, semi-permanent and promotional in-store merchandising including window displays for all seasonal campaigns and product/service launchesWork closely with internal teams including: operations, marketing communications, and supply chainDevelop the implementation schedule for each program to ensure that all milestones are completed on time and on budgetGather and report on all program key performance indicators including sales & traffic impact against program investmentUnderstand the competitive retail environments and ensure our brands deliver a differentiated experienceDevelop and publish merchandising standards for each store conceptDrive flawless merchandising execution across all store formats; Oversee the visual merchandising software system and workflow.Provide the sales channel with tools and a communication platform to drive flawless execution of all visual merchandising layouts and directives to storesA good degree with 10 years minimum experience in a structured organisation, with significant retail management experienceAn MBA is an advantageStrong business and analytical skills; understands the drivers behind retail metrics and cares about detailsDynamic; motivates others to achieve successBelieves in people; good mentor/coachPassionate about the industryCreative thinkerEffective communicator Engages in open dialogue with manager, peers, and employeesSpeaks clearly and concisely with candor and confidenceShows ability to actively listen and be responsive to feedbackSelf-starterOrganized Strong time-management skillsCapable of effectively working on multiple projectsStrong relationship building skillsStrong leader/manager Team builderVisible and approachableFair, but firmBrings a sense of humility but is highly self-confidentKnows how to set boundariesHolds self/others accountableProblem solverSound interpersonal skills; ability to manage diverse personalities/vocal  groupPersonable; empatheticBusiness driver; wants to help drive company to the next levelStrong work ethic; has strong value systems, character, and integrityAdopt a “customer is always right” mentalityStrong proficiency in the use of Microsoft Office skills like Word, Outlook, and Excel

Method of Application
To apply for this position, click here