Customer Relationship Officer, Wuse
Standard Chartered Bank – Nigeria – SCB
Job description
The role holder is required to have the following skill:
?Customer Relationship Management (Advanced)
?Data Conversion & Reporting (Core)
?Credit Risk Analysis (Core)
?Legal & Regulatory Knowledge (Core)
?Market / Competitor Knowledge (Core)
?Product knowledge (Core)
?Risk Management (Core)
?Needs profiling & analysis (Core)
?Negotiation & Objection Handling (Core)
?Needs Based / Consultative Sales Skills (Core)
Key Roles & Responsibilities
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant course.
•5-7 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
•Customer Relationship Management (Expert)
•Market / Competitor Knowledge (Advanced)
•Product knowledge (Advanced)
•Needs profiling & analysis (Advanced)
•Negotiation & Objection Handling (Advanced)
•Needs Based / Consultative Sales Skills (Advanced)
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Job Categories: Banking Jobs in Nigeria. Job Types: Full-Time.
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