MSIP Operations Assurance Manager
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Date: Feb 28, 2014
Location Lagos -Ikoy, NG
Req ID: 14660
Overall purpose
Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer
Responsibilities
Ensure the overall management and operations of the customers network within defined service delivery specifications
Actively manage the network operations organisations in gaining high efficiencies and high quality
To be the main driver and operational interface towards the customer for all ops assurance related activities
Ultimately responsible for the overall business performance of the contracted operational services
Lead the Operations Assurance organization through change and continuous development
Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)
Manage and maintain relevant WLA’s, Network Incident Resolution Management
Serve as Primary Escalation Point for Network Incidents
Manage customer relationships and drive corporate governance in the demand organization.
Escalate contractual deviations on KPIS to MSIP governance and manage operational risks
Knowledge and Experience required
The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.
Education
Bachelors/Masters Degree in Telecommunications. MBA is an advantage
Experience
10-15 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network.
Ability to work on senior management level.
Skills and Competencies
Skill Requirements
Technical
A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
Knowledge of Ericsson’s organisation, products and services.
Business
Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
Strong willed and excellent negotiation skills
Adherence to Code of Ethics and our Core values
Human
Excellent interpersonal and presentation skills
Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
Diplomacy and task-oriented, getting the right balance
Additional Information
Based in Nigeria, travel in-country
*LI-MA1
B
SME – Operations Assurance
APPLY NOW Apply now
Date: Feb 28, 2014
Location Lagos -Ikoy, NG
Req ID: 14886
SME – Operations Assurance
Overall purpose
Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer
Responsibilities
Ensure the overall management and operations of the customers network within defined service delivery specifications
Actively manage the network operations organisations in gaining high efficiencies and high quality
To be the main driver and operational interface towards the customer for all ops assurance related activities
Ultimately responsible for the overall business performance of the contracted operational services
Lead the Operations Assurance organization through change and continuous development
Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)
Manage and maintain relevant WLA’s, Network Incident Resolution Management
Serve as Primary Escalation Point for Network Incidents
Manage customer relationships and drive corporate governance in the demand organization.
Escalate contractual deviations on KPIS to MSIP governance and manage operational risks
Knowledge and Experience required
The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.
Education
Bachelors/Masters Degree in Telecommunications.
Experience
6-10 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
Skills and Competencies
Skill Requirements
Technical
A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
Knowledge of Ericsson’s organisation, products and services.
Business
Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
Strong willed and excellent negotiation skills
Adherence to Code of Ethics and our Core values
Human
Excellent interpersonal and presentation skills
Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
Diplomacy and task-oriented, getting the right balance
Additional Information
Based in Nigeria, travel in-country
*LI-MA1
Operation Assurance Support and MSIP related activities.
Will be Reporting to Head of Ops Assurance.
Active and Passice Maintainance Skill and SLA fullfilment response
C
Subject Matter Expert – Managed Services – Network Performance & Improvement
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Date: Feb 28, 2014
Location Lagos -Ikoy, NG
Req ID: 14873
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary
The Optimization job role purpose is to improve the overall service quality to ensure business consistency.
Responsibilities & Tasks
• Infrastructure Capacity, performance Analysis & solution definition
• Capacity & performance Improvement
• End-user Quality of Service Optimization
Position Qualifications
Core Competences:
• Operation Services
• Operational Readiness
• Shared Solutions Services
• Presentation & communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Deciding & Initiating Action
• Planning & Organizing
• Applying Expertise & Technology
• Presenting & Communicating Information
Education
Bachelors/Masters Degree in Telecommunications.
Experience
5-7 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
*LI-MA1
Job Categories: Telecommunication Jobs. Job Types: Full-Time.
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