Manager – IT Infrastructure
Airtel Nigeria – Nigeria
Job description
The Role is responsible for maintaining and managing Enterprise Hardware infrastructure which manages in-house developed and applications sourced from various third party vendors including IBM, Comviva, Avaya etc.
Responsible for maintaining uptime, enhancements as per Business requirements, integration & Support of Hardware. Major Hardware include IBM/HP Servers, Enterprise Storage Systems, High end Backup and recovery devices, CISCO/Juniper Networks Switches and devices, High end Firewalls, IDS etc..The Hardware Infrastructure houses BSS systems like CRM, Billing, Service Delivery Platform, Business Intelligence, ERP, Sales Systems etc.
Required to work in an outsourced environment with deliveries through Strategic Partners and vendors.
EXPECTED END RESULTS:
Scan technology horizon and track emerging standards and trends
Adopt future proof technology
Ensure uptime of Hardware (Servers, Storage, Network devices, DC Infra, and Services as per agreed SLAs with the Partners & Vendors)
Backup and recovery
Disaster Recovery Solutions and management
Connectivity Infrastructure management
Engage in standard Incident, Problem, Change and Risk Management of the IT Infrastructure.
SLAs, RCAs reviews and management
Capacity management with the Partners and Vendors based on business requirements
Continuously engage with Business & Technology departments to understand the issues, requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs.
Ensure System integration of various solutions with IT, Network eco Systems, VAS & 3rd party vendors to ensure the proper management of Hardware and Services.
Engage with the Projects team / delivery team and solution engagement teams for Operationalizing of the Project. Engage in ‘Build-to-Operate’ activities
Work in close co-ordination with Network team for selecting and implementing end to end Solutions.
Implementation of end to end service path and revenue path of the customer
To ensure high level of clarity and continuity in communication with the strategic partner team in order to ensure provision of best services for the organization.
Desired Skills and Experience
Engineer/Graduate with IT/Telecom subjects + Certification in ITIL, PM etc.
8 to 10 yrs in mid to large size organisations
Preferable working experience in Telecom environment, understanding of BSS, CCT, IN’s, SMSC’s, GPRS, CCN infrastructure
Should have worked in multi vendor networks and have good knowledge of different standards.
Good understanding of Network / IP protocols
Understanding of IT systems and Applications like Billing, CRM, ERP, Sales Systems etc..
About this company
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job Categories: Telecommunication Jobs. Job Types: Full-Time.
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