KNOWLEDGE
Customer And Personal Service: Knowledge Of Principles And Processes For Providing Customer And Personal Services. This Includes Customer Needs Assessment, Meeting Quality Standards For Services, And Evaluation Of Customer Satisfaction.
Administration And Management: Knowledge Of Business And Management Principles Involved In Strategic Planning, Resource Allocation, Human Resources Modeling, Leadership Technique, Production Methods, And Coordination Of People And Resources.
English Language: Knowledge Of The Structure And Content Of The English Language Including The Meaning And Spelling Of Words, Rules Of Composition, And Grammar.
Computers And Electronics: Knowledge Of Circuit Boards, Processors, Chips, Electronic Equipment, And Computer Hardware And Software, Including Applications And Programming.
Economics And Accounting: Knowledge Of Economic And Accounting Principles And Practices, The Financial Markets, Banking And The Analysis And Reporting Of Financial Data.
Mathematics: Knowledge Of Arithmetic, Algebra, Geometry, Calculus, Statistics, And Their Applications.
Sales And Marketing: Knowledge Of Principles And Methods For Showing, Promoting, And Selling Products Or Services. This Includes Marketing Strategy And Tactics, Product Demonstration, Sales Techniques, And Sales Control Systems.
Clerical: Knowledge Of Administrative And Clerical Procedures And Systems Such As Word Processing, Managing Files And Records, Stenography And Transcription, Designing Forms, And Other Office Procedures And Terminology.
Personnel And Human Resources: Knowledge Of Principles And Procedures For Personnel Recruitment, Selection, Training, Compensation And Benefits, Labor Relations And Negotiation, And Personnel Information Systems.
SKILLS
Active Listening: Giving Full Attention To What Other People Are Saying, Taking Time To Understand The Points Being Made, Asking Questions As Appropriate, And Not Interrupting At Inappropriate Times.Speaking: Talking To Others To Convey Information Effectively.
Writing: Communicating Effectively In Writing As Appropriate For The Needs Of The Audience.
Critical Thinking: Using Logic And Reasoning To Identify The Strengths And Weaknesses Of Alternative Solutions, Conclusions Or Approaches To Problems.
Judgment And Decision Making: Considering The Relative Costs And Benefits Of Potential Actions To Choose The Most Appropriate One.
Monitoring: Monitoring/Assessing Performance Of Yourself, Other Individuals, Or Organizations To Make Improvements Or Take Corrective Action.
Reading Comprehension: Understanding Written Sentences And Paragraphs In Work Related Documents.
Time Management: Managing One's Own Time And The Time Of Others.
Coordination: Adjusting Actions In Relation To Others' Actions.
Management Of Personnel Resources: Motivating, Developing, And Directing People As They Work, Identifying The Best People For The Job.
Operations Analysis: Analyzing Needs And Product Requirements To Create A Design.
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