Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Analyst, Fraud Management
Job Location: Lagos, NG
Job Summary
Monitor telecommunications service offerings and electronic interaction for any form of misuse as defined by the GSMA initiative and in line with Etisalat standards.
Principal Functions
Assist with implementing an integrated strategy for fraud prevention and control within the organization.Facilitate activities that would nurture a positive fraud culture within the organization – create and sustain company-wide fraud awarenessUndertake fraud education, training and awareness programme for all customer contact points.Define and monitor SLA timelines for interaction points with other relevant team – Credit Management, Audit and Legal departments.Conceive, initiate, prioritize and lead the completion of fraud prevention initiatives.Conduct periodic review on all systems that require access rights e.g TABS, HLR, CONNECTIVA etcFollow up with relevant units on all reported fraud cases to ensure closure and accurate documentation.Act as a single point of contact for the Fraud Management team with internal and external stakeholdersInvestigate all escalated fraud incidents, prepare reports on each and update the fraud database accordingly.Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.Ensure that all Manual Fraud Management System generated exceptions and alarms are investigated reported and updated in the database.Manage the day-to-day operation of Fraud Management System (FMS) – CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggeredLiaise with Customer Care, Network Operations and IT departments for the purpose of fraud prevention and proper management of fraud incidents.Manage relationship with all internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and law enforcement agenciesUndertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysisParticipate in FMS contingency / capacity planning to guarantee 24/7 fraud coverageMinimize revenue loss from fraudulent activitiesConduct periodic fraud risk assessment for all new and existing products / services on Etisalat networkAct as the first line of contact for all fraud queries.Carry out other duties as assigned by the Manager, Revenue AssuranceEducational Requirements
University Degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or other numerate disciplines.Minimum of one year post NYSC work experienceRelevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA) will be an added advantage.Experience, Skills & Competencies
Good knowledge of Data analysis, relational Database Management Systems, GSM network, Billing & Mediation systemsKnowledge of Fraud Management, Billing and Revenue Assurance in telecomsGood understanding of the audit function with focus on systems/accounting controls.How to Apply
Interested candidates should Click here to apply.
Deadline: Not Specified
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