Nigeria - Senior Account Manager at Integrat Pty Ltd

Integrat is an international Wireless Application Service Provider (WASP) Aggregator that operates in the Value Added Services sector of the Mobile Telecommunications Industry.  We have recently expanded our business to the commercialisation of mobile media within various African territories.  Our mobile media division is called Intarget. 

ONLY Nigerian Nationals need apply - Must reside in Nigeria

Financial

Ensure that revenue targets set for the client are metEnsure that Insertion orders and invoices are raised for every  advertising campaignEnsure that reconciliations are performed at the end of each month with the mobile network operatorEnsure that valid and accurate revenue share payments are made on time as per the relevant operator agreementEnsure that any and all financial obligations emanating from the agreement with the operator have been fulfilled.

Manage Staff

Campaign and Rate Card Management

Manage the inventory planner and trackerLiaise with the Mobile Network Operator and the advertising client to ensure that ads are placed on time and on the appropriate inventory itemManage the full process of ad placement and reportingManage the rate card issuance and approval processResolve any disputes amicably and speedilyEscalate any non-resolved matters as per the SLA with the operator.

Account and Relationship Management

Account management of customers and advise on trends and enhancementsManage client information databaseBe the single point of entry for the clientManage client expectationsInternal relationship management

Client Service

Provide world class customer service by following up on internal SLAs and building relationships with clients

Account Administration

Train the client on all Integrat products and servicesAdvise the client on internal operational, compliance, technical, customer care and finance processes and requirements and constantly train clients on these aspectsFacilitate any change requests or new setupsManage monthly account invoicing both ad-hoc and system generatedAdminister Integrat interfaces on behalf of clients where requested

Sales

Mine clients for new business and constantly keep clients advised of new products and servicesProvide sales function for new client meetings as requested by management

General

Constantly develop both soft and hard skills with future context assumptions in mindInnovation, attitude and teamworkProvide constant progress feedback to  Management on activities in preparation for weekly management meetings 

Minimum Qualifications:

Minimum of an undergraduate degree from a recognized and accredited tertiary institution

Minimum Experience:

An “A” in Mathematics and English at  Ordinary Levels5- years’ experience in the Mobile Telecommunications, Telecommunications or IT sectors5 years Account management experienceDemonstrable technology knowledge especially in GSMKnowledge of the WASP Industry or VAS operational processesMust hold a VALID Drivers Licence & Own TransportMust reside in Nigeria

Knowledge and Skills

Knowledge (beneficial)

Established relationships within the marketWorking knowledge of the GSM environmentKnowledge of Mobile Value Added ServicesUnderstanding of the Wireless Application Service Provider (WASP) and Aggregators  functionKnowledge of industry associations, rules, regulations & codes of conducts

Skills

A full understanding and working knowledge of operational processesA full understanding and working knowledge of the account management

function

Client liaison skillsHighly computer literateAnalytical skills and attention to detailPlanning & coordination skills essentialAbility to effectively interact with a diverse range of corporate clients (from executive level to junior staff)Strong analytical and research skillsExcellent verbal and written communication skillsExcellent organizational and time management skills