A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.
Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:
Service Contracts Administrator
Ref: 09/015
Responsibilities
Service Contract maintenance and renewals
Daily scheduling (where required) of Service Contract visits to ensure maximum contract profitability and technician efficiencies are maintained
Maximise up sell and remedial opportunities on all Power-Gen Service Contracts.
Daily Power-Gen administration (contracts & remedial specific), to include, work records, reviews, service order job opening & closures, and KPI report analysis.
Create customer loyalty through proactive communication, to include daily job progress reports on ongoing service interventions
Provide Administration support to the commercial sales team in the Preparation of PowerGen contracts and remedial quotations.
Provide administration and operational support on ongoing basis to the Service Support team for all matters relating to PowerGen Service Contract customers.
Demonstrate a pro-active approach to resolve any ongoing customer issues, complaints and/or invoice queries (contracts & remedial jobs only).
Requirements
College, university or equivalent required or equivalent experience required.
Experience gained in a customer facing environment preferred.
Experience/Skills:
Intermediate level of relevant work experience.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.
How to Apply
Interested and qualified candidates should send their comprehensive curriculum vitae to: africarecruitment@cummins.com
Note: Only shortlisted candidates will be contacted.
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