Specialist, Online User Experience at Etisalat Nigeria

Etisalat Nigeria is recruiting to fill the below position of:

Specialist, Online User Experience

Job Summary

The specialist, Online User Experience is part of the Customer Experience team and is responsible for identifying and prioritising changes to the user experience (UX) through stakeholder and user feedback to ensure that the etisalat.com.ng is competitive and compelling.Working within an agile framework we are looking for an individual with an attention to detail whose aims include delighting customers through features and experience. Passionate about growing the online interactions and making etisalat.com.ng the one stop shop for product information and account management

Principal Functions

Bring strong creative skills to translate business needs and user goals into practical design solutionsCreate responsive designs for Web and Mobile interfaces appropriate to the user's needs.Work closely with cross functional teams to conduct user research, identify pain points, refine user profiles and create task lists.Contribute to product requirements and design wireframes and functional prototypes.Provide user experience testing, run usability tests, conduct interviews, organize e-satisfaction surveys, and perform other usability assessments.Interpret user feedback, and make design decisions based on that feedback.Simplify marketing product briefs and frequently asked questions to improve appeal and readability.Work closely with social media team to identify methods to optimise messaging across social and online channel to manage seamless execution.Work closely with frontline teams to implement contact reduction initiative across traditional channels.Own and manage user experience documentation that defines patterns, site architecture and site design specification.Conduct regular site audits to effectively manage consistency, accuracy and relevance of content.Provide support to ensure brand principles and guidelines are followed in all designPost implementation analysis and optimisation recommendationsCreate and manage web in page analytics reporting and competitor analysis to deliver performance objectives to target customer segments.

Educational Requirements
First degree or equivalent in a relevant discipline.

Experience, Skills & Competencies

Three to five years as a usability engineer, user experience designer, graphic designer, user researcher, or equivalent title in software design or developmentKnowledge of HTML5, CSS and JavaScript/jQueryExperience with both Web and Mobile applicationsExcellent interpersonal and communication skills and the ability collaborate in cross-functional teamsAnalysis & Problem SolvingA thorough understanding of consumer needs, drivers and issuesOutgoing, organized, persistent, flexible and able to focus on long term goals