Our client, a non-banking financial service institution is looking to recruit a seasoned professional for the post of Head, Relationship Management and Welfare Scheme.
Job Responsibilities:
Improving the overall customer relationship, delivering reliable administrative support and customer serviceAcknowledging customers promptly and treating them in a courteous mannerFinding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant informationMaintaining a strong working knowledge of client portfolios / products with the companyResolving customers’ queries within agreed authorityProducing file notes after any client meetings, summarising any additional actions required, including follow-up callsContributing to the development of new products and services, based on customer feedbackSales activity planning, including reviewing existing customer files to identify sales opportunitiesUndertaking commercial negotiationsManaging new business pitchesCompliance with legal requirements, industry regulations, organisational policies and professional codes Designing, creating and establishing appropriate client forums and thought leadership opportunities working in partnership with the marketing team.Promotes and sells the benefits of the organisation, managed service and helps maintain an excellent brand in the marketplace.Recognises and influences buying opportunities, as well as negotiating and closing the deal in conjunction with relevant team colleagues.Meeting with existing or potential clients to discuss new business or End Client on/boarding opportunities and delivers solutions against those opportunities.Builds productive relationships with existing and new End clients and keeps them engaged through sound relationship management.This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.
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