Rack Centre Limited is a new start-up Data Centre company in Nigeria. The company offer an integrated solution centre to provide Co-location data hosting services to telecommunication companies, banks, internet service providers and other companies within Nigeria. The overall performance of our company's network is monitored and networks are coordinated.
NOC Engineer (Intermediate)
Key aims and objectives:
The aim is to monitor system conditions, documents any changes made to networks, constructs a procedural manual for handling network problems and maintaining network security.
Working as a member of a small team on a three shift basis, the main duties of the post will include, but not be limited to, the following: ·
Monitor performance of customer services including production of performance reports, alarm analysis and fault resolution and liaison with customers and third parties.· Support Operations management in the commissioning, maintenance, expansion, upgrade and monitoring of the company’s telecommunications equipment and fibre optic infrastructure including production of change reports. ·Support Operations management in maintaining the integrity of the Rack Centre’s Comms room ensuring security, power supplies, UPS, fire protection, suppression and air conditioning systems are maintained and operational. ·Support Operations management with customer connection/expansion including network capacity checks, ensuring suitability of customer’s CPE and installation, testing and commissioning of Ethernet, SDH and DWDM cards. ·Support Operations management with the configuration, upgrade, maintenance and day to day management of the company’s Communications Network Management and Element Management systems. · Provide out of hours standby cover to customers in fault situations on a rotational basis. · Fault handling and escalation (identifying and responding to faults on Rack Centre's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). ·Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services). Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.Lagos - Lagos, LA NG (Primary)
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