Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.
Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.
Its innovation has led to the growth of its active subscriber base to over 12 million. Today, Etisalat has network coverage in all 36 states of the federation including Abuja, the federal capital territory as it continues to build its network and expand to new locations.
In March 2009, the NCC adjudged Etisalat as Nigeria’s best network based on quality of service indices measured by the regulatory body; in 2011 after a similar assessment, Etisalat’s network was once again rated best. To date, Etisalat Nigeria has won several industry awards for its innovation and quality service delivery. Some of these include: Brand of the Year, Fast Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, Friendliest Tariff Mobile Operator and Best Telecoms Customer Service among others.
Etisalat Nigeria is recruiting to fill the below position of:
Specialist - Processes & Policies
Job Summary
Manages processes, policies and standards for in-house sales programs and projects, cross-functional project management support and coordination, and business process support functions.
Principal Functions
Liaise with the Program Management Office to ensure delivery of seemless sales operations process, process KPI to the sales channel Participate in activities required to establish new business processes, and facilitates the application of new technologies to existing business process processes Makes recommendations surrounding improving processes, efficiency and practices Communicates changes and may provide training to impacted business units Provides technical expertise on available technologies and processes to improve quality customer satisfaction and cost performance Represent sale channel internally and coordinates with other positions within the team to implement sales systems, complete sales projects and address ongoing service need Undertake strategic subscriber acquisition sales project monitor, optimize and report performance within Channel Create a repeatable sales process to train sales team on new products and procedures Provide reports on ongoing sales projects and activities Perform any duties as assigned by the Manager, Systems and Processes
Educational Requirements
First degree or its equivalent in a relevant discipline
Experience, Skills & Competencies
Demonstrate computer skills using MS Outlook, Word, Excel, PowerPoint and Visio Strong customer service skills; demonstrate follow through Detail-oriented; methodical Demonstrate project coordination skills Good analytical skills in gathering requirements and understanding big picture needs and objectives Prior experience in developing and writing specifications and proposals is preferred Minimum of two (2) years relevant work experience
Specialist - Sales Systems Support
Job Summary
Provides adequate and seamless sales technical support to the sales channels.
Principal Functions
Liaise with Engineering, IT, Sales, Marketing and Customer Care teams to ensure delivery of seamless sales operations support to the sales channels. Implement approved improvement initiatives to ensure enhanced performance of the team. Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices. Ensure that all sales channels have all required IT applications and systems. Attend team meetings as required. Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Sales Projects, Systems & Processes. Perform any other duties as assigned by the Manager-Sales Projects, Systems & Processes.
Educational Requirements
First degree or equivalent in relevant discipline.
Experience, Skills & Competencies
Minimum of 3 to 5 years relevant work experience
No comments:
Post a Comment