Devbrands is recruiting suitably qualified candidates to fill the position below:
Customer Service Representative (CSR)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience 1 year
- Location Lagos
- Job Field Customer Care
Location: Lagos Mainland, Lagos
Responsibilities
- Manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND, OND or First Degree in Mass Communication or related field
- Gender: FEMALES only.
Advantage:
- Good knowledge of digital marketing
- +1 year work experience
- Healthy following on social media.
Interested and qualified candidates should send their Applications to: career@devbrands.ng using the Job Title as the subject of the mail.
source : http://jobcenternigeria.com/customer-service-representative-at-devbrands-2/
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