Graduate Call Centre Agent at Kiote Services Ltd

Kiote Services Ltd is recruiting to fill the position:

Call Centre Agent

Location: Lagos

Job Description
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat.

Responsibilities

 Answer and route callsProvide accurate responses and informationIdentify and escalate priority issuesFollow up as necessaryUtilize on-line knowledge data base to answer questions about operations and servicesResearch required informationComplete call logsWork Saturday and Sunday

Qualified Candidates must be proficient in these area :

Relevant computer applicationsStrong Data Entry skillsEffective Customer Service skillsStrong verbal, written and listening skillsStrong problem solving skillsAttentive to detaiInitiativeGood judgmentResilience and adaptabilitAble to remain calm and conduct themselves in a professional mannerTeam leader

 Qualifications

University dgree1-3 year call centre experience

Method of Application
qualified candidates should send copies of application and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com