Graduate Call Centre Agent at Kiote Services Ltd

Kiote Services Ltd is recruiting to fill the position:

Call Centre Agent

Location: Lagos

Job Description
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat.

Responsibilities

 Answer and route callsProvide accurate responses and informationIdentify and escalate priority issuesFollow up as necessaryUtilize on-line knowledge data base to answer questions about operations and servicesResearch required informationComplete call logsWork Saturday and Sunday

Qualified Candidates must be proficient in these area :

Relevant computer applicationsStrong Data Entry skillsEffective Customer Service skillsStrong verbal, written and listening skillsStrong problem solving skillsAttentive to detaiInitiativeGood judgmentResilience and adaptabilitAble to remain calm and conduct themselves in a professional mannerTeam leader

 Qualifications

University dgree1-3 year call centre experience

Method of Application
qualified candidates should send copies of application and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com

Junior Call Centre Agent at Kiote Services Limited

Kiote Services Limited is recruiting to fill the position of:

Junior Call Centre Agent

Status: Full-time

Job Description:
Below are some of the basic job description:

Receive inquiry calls from customersIdentify customer issues and provide possible solutionsRecord client informationGive step by step instruction to customers

Requirements
Skills and Competency Requirements are:

Strong use of English language in both verbal and written.Must have strong computer skills including Microsoft OfficeMust be analytical and keen to details.Ability to talk while encoding data on the computer.Must be patient and courteousAble to professionally take constructive criticismDemonstrates good conflict resolution skillsWorks well in a high volume, fast paced environmentAble to work effectively without supervisionAble to sit for up to eight hours

Experience and Qualifications:

How To Apply
Qualified candidates should forward copies of application and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com

Note: Shortlisted candidates will be contacted with further information on assessment.

Kiote Services Limited Job Post for Graduate Call Centre Agent Nigeria Today 2014

Kiote Services Limited Job Post for Graduate Call Centre Agent Nigeria Today 2014

Kiote Services Limited is recruiting to fill the position of:

Job Title: Call Centre Agent
Job Location: Nigeria
Status: Part-time

Job Description:
This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. Will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include:

Responsibilities:

Answer and route callsProvide accurate responses and informationIdentify and escalate priority issuesFollow up as necessaryUtilize on-line knowledge data base to answer questions about operations and servicesResearch required informationComplete call logsWork: Saturday and Sunday

RequirementsQualified Candidates must be proficient in these areas:

Relevant computer applications
Strong Data Entry skills
Effective Customer Service skills
Strong verbal, written and listening skills
Strong problem solving skills
Attentive to detail
Initiative
Good judgment
Resilience and adaptability
Able to remain calm and conduct themselves in a professional manner
Team leader

Experience and Qualifications:

University Degree
1-3 Year Call Centre Experience

Renumeration:
30-40K Monthly

How To Apply:
Qualified candidates should forward copies of applications and CV in MS-WORD format using the job applied for as the subject of the mail to: careers@kioteservices.com

Deadline: 11th September,2014