Cluster Manager at Fosad Consulting Ltd

Our client, a non-banking financial service institution is looking to recruit a Cluster Manager.

Job Responsibilities:

Responsible for Cluster business targets, ensuring high quality service, customer relationship.Managing all aspects of Customer RelationshipsResponsible for profitability of all the branches in the clusterRegular visit to all the branchesResponsible for bottom and top line management and supervisionGiving directions, setting targets and monitoring targetsEnsuring Staff productivity & Product penetrationStrategize & Implement new processes for managing better customer relationshipsIdentifying new business revenuesDevising new strategies for meeting targetManagement and cluster audit and compliance.Plan and monitor execution of processes and systems to improve operational efficiencies in the region.Ensuring the profitability of the branches assigned in the cluster.Creating talent pool for organization by grooming the team members to take higher responsibilities.Periodic checking to ensure standard operating process is followed at branches and reporting and rectification of any deviation found.Branch and network expansion by looking at opportunities in market.Coordination and Collaborations with other functions.Ensure customer service delivery in line with the set processes and compliance parameters.People management and team development.To professionally manage and support all branch managers in the cluster ensuring that the brand message is being delivered at the highest level
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