Special Channels Executive at Diageo Nigeria

CELEBRATING LIFE - EVERY DAY, EVERYWHERE. Diageo is the world's leading premium drinks business with an outstanding collection of international brands across spirits, wine and beer. Our global priority brand portfolio consists of Smirnoff, Johnnie Walker, Guinness, Baileys, J&B, Captain Morgan, Tanqueray and many more. Diageo trades in approximately 180 markets and employs over 25,000 talented people around the world. With offices in 80 countries, we also have manufacturing facilities across the globe including Great Britain, Ireland, United States, Canada, Spain, Italy, Africa, Latin America, Australia, India and the Caribbean. Our great range of brands and geographic spread means that people can celebrate with our products at every occasion no matter where they are in the world. This is why 'celebrating life every day, everywhere' is at the core of what we do.

Special Channels Executive

Purpose of Role:

Responsible for managing the Special Channel call centre team and online media.

Accountabilities

Deal directly with the call centre representatives managing customers either by telephone, electronically or face to face.respond promptly to customer inquiries, handle and resolve customer complaintsprovide pricing and delivery information, process orders, forms, applications and requestsorganize workflow to meet customer timeframes, direct requests and unresolved issues to the designated resourcemanage customers' accounts, keep records of customer interactions and transactionsrecord details of inquiries, comments, complaints and record details of actions takenconsolidates and distribute customer and sales activity reportsmaintain customer databases, manage administration and follow up on customer interactionsprovide feedback on the efficiency of the customer service processLiaise with the assign vendor and check the progress of deliveries of customers’ orders to the event and keep record of inventories.To send daily, weekly, monthly, quarterly and yearly reports to manager and team as directed and in specified formats.Maintain a database of special channel assets and information as may be deemed relevant

Qualifications and Experience Required

University graduate (minimum 2nd class hons/equivalent) with a minimum of 2 years relevant work experience.knowledge of: customer service principles and practices and administrative proceduresrelevant computer applicationsnumeric, oral and written language applications, data collection and orderingmust possess high attention to detail and accuracycustomer service orientationPersuasive skills and must have the ability to listen.Self-starter-able to work on own initiative