Givaudan is the global leader in the fragrance and flavour industry, offering its products to global, regional and local food, beverage, consumer goods and fragrance companies.
Our Flavour Division has four business units: Beverages, Dairy, Savoury and Sweet Goods. The Fragrance Division has three business units: Fine Fragrances, Consumer Products and Fragrance Ingredients.
Headquartered in Vernier Switzerland, Givaudan holds a 25% market share in an industry which is valued overall at around CHF 17 billion. We have been listed on the SIX Swiss Exchange since June 2000 and are one of the country's 30 largest companies in terms of market capitalisation.
In 2012, Givaudan achieved sales of CHF 4.3 billion, with a workforce of over 9,000 employees and subsidiaries in over 40 countries. It has a presence in all major markets and a network of 80 sites in mature and developing regions.
We invest more in research and development than any other company in the industry and we have the heritage, scale and the supply chain to serve worldwide customers seamlessly with innovative products and concepts.
Job description
Are you up for this great career opportunity?!
The Fragrances division is seeking an experienced and customer focused individual to support the commercial operations at our newly established regional office in Lagos, Nigeria.
You will be joining a highly paced, passionate and diverse team whose main objective is to grow our existing business presence in West Africa.
In this role you will be challenged with managing the daily administration of the Fragrances office in Lagos, acting as the contact point between the Sales team, Customers, Marketing and the Technical teams both in Johannesburg - South Africa and Dubai - United Arab Emirates.
Core responsibility will include customer service, pre- and post-sales support and general office operations coordination.
In this position, you will have the opportunity to:
Manage an officeInteract and develop professional relations with customersUnderstanding/meeting customer expectationsCross functional coordination at various departmental levelsKey Responsibilities include:
Act as an active and effective link between various departments managed overseas and our different-sized customersSales order management: Follow up on orders, Filing the orders/invoices including documentationsPricing: Quotation according to Sales instructions, Liaising with Pricing in South Africa and DubaiSamples managementMaintain customer databaseResponsible for obtaining all relevant information for questionnaires and product information as requested by customersResponsible for compiling sales statistics and market intelligence dataCollect and interpret local / regional consumer understanding dataAssist with all other activities to improve Sales and Marketing performanceEntering & updating projects using internal computer databaseWorking with commercial tools and systemsOffice administration and front-facing reception duties; expense / petty cash management, coordination of suppliers and service providersRequired Qualifications, Experience and Skills:
Degree/Diploma in Business or Commerce with 3-4 years’ experience in a customer services environmentFluent in English (Written and Spoken), French would be an added advantageCustomer focused.PC user literacy (Lotus Notes/Excel/Word/PowerPoint)Keen attention to details / Strong filling capacityAbility to deal with, analyze and interpret numerical and business information.Strong communication skills – verbal and writtenSelf-motivated and able to use your initiativeAbility to work on his/her own due to nature of the jobActive team playerHighly organizedOpen minded and pleased to share the feeling of sense, smell and tasteBe able to drive and preferably have own transport
As the leading company in the Flavours and Fragrances industry, Givaudan creates and manufactures unique and innovative taste and smell solutions. We provide the passion and expertise for global, regional and local food and beverages manufactures as well as household, personal care and fine fragrance companies.
Givaudan people believe in their work. Our flavours and fragrances play an important part in consumers’ well-being from Australia to Zambia. From the fragrances which bring back happy memories to the flavours that improve diets by boosting the taste of healthy food. Givaudan employees believe they make a difference. With over 9,000 employees across 42 different countries, our global organisation offers the distinctive experience of a market leader with the culture and friendliness of a small team
