Graduate Trainee Customer Solution Provider (CSPS) at A Major Player In The Banking Sector

Job Category: Customer Service Jobs In NigeriaExperience year(s)Location Abia, Abuja, Adamawa, Akwa ibom, Anambra, Bauchi, Bayelsa, Benue, Borno, Cross River, Delta, Edo, Ebonyi, Ekiti, Enugu, Gombe, Imo, Jigawa, Kaduna, Kano, Katsina, Kebbi, Kogi, Kwara, Lagos, Niger, Ogun, Ondo, Osun, Oyo, Nassarawa, Plateau, Rivers, Sokoto,

Our client, a major player in the banking sector of the Nigerian economy desires for immediate employment, highly intelligent, young and dynamic professionals for the following position.

CUSTOMER SOLUTION PROVIDER (CSPs)

Job Description

Responsible for the day to day resolutions of complaints made by customersLog full details of complaints, recording all contact made and actions proposed/agreed on contactProvide support and guidance to operational teams in using customer feedback to improve serviceAttract potential customers by answering product and services questions, suggesting information about other products and servicesResolving products or service problems

Skills / Competence Required

Excellent communication and interpersonal skillsProblem solving skillsQuality focusMulti-taskingStrong analytical and problem solving skillsAbility to pay attention to detailsA warm and approachable mannerSelf motivation and direction

Educational Qualification

Minimum Upper Credit in HND or a good University degree (Minimum Second Class Lower)NYSC Certificate or exemption letterAge: Not more than 27 yearsExperience in the banking industry will be an added advantageFluent in English, Hausa or Igbo languages

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