Quality Assurance Officer at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities:

Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoringProvide coaching, training and development to contact center agentsEducate agents, supervisors and managers on Quality Assurance processTrack and identify reoccurring problems and service opportunitiesAnalyze quality and performance trends to provide recommendations for improvementResponsible for scheduling, facilitation and documentation of regular continuous improvement meetingsSubmit monthly reports, general information, and recommendations to the general managerAssist the general manager and executive management team in the formulation of policies and provide all facts needed for decision makingManage, organize, and update relevant data using database applicationsCommunicate and provide accounts data as and when requiredArrange and participate in meetings, conferences, and project team activitiesPerform any other duties when required

Person Specification

AnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplined

Qualification Required

Minimum of Bachelors degree in related field3-5 years experience in related field