Graduate Technical Support Officer at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties & Responsibility

Installation, integration, maintenance and management of networked systems for the transmission of data.Identify and resolve server hardware issues.Server support would be windows enterprise and other servers in the data centre.Carry out regular checks on the status of servers (software and hardware)Manage the data backup of serversEfficiently analyzing and correcting hard ware and network issues.Install new equipment and soft ware upgrades.Responsible for the overall soft ware needs of the company (network and computer applications)Start up all applications e.g.: Sugar, CRM, Sales force ETC.Install soft ware, tests systems, implement and maintain system integrity.Recommend and install fire walls and antivirus Software.Handle escalation support from support team as assigned by support chief.

Person Specification

Must be able to work flexible hours on-site and remote.Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional mannerStrong interpersonal skillsGood analytical skillsExcellent critical thinking and problem solving skillsAbility to multitask

Qualification Required

Minimum of Bachelors degree in related field1-3 years experience in related field

Call Centre Team Lead at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities

Direct supervision of all call centre staffMonitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at workHandling of first level escalation.Monitoring random calls to improve quality, minimize errors and track operative performanceReviewing the performance of staff, identifying training needs and planning training sessionsRecording statistics, user rates and the performance levels of the centre and preparing reportsHandling the most complex customer complaints or enquiriesOrganizing staffing, including shift patterns and the number of staff required to meet demandForecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing productsManage team by walking around. Be visible to answer questions.Take calls that CCRs can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage CCRs through positive communication and feedbackCarry out any other duties as required

Person Specification

Highly self-motivatedHigh leadership and mentoring skillsStrong Communication (written and verbal) skills.Excellent computer and typing skillsShould possess the skill to work both in team and also perform independently.Persuasive and patientAnalyticalDisciplined

Qualification Required

Minimum of Bachelors degree in any field2-5 years experience in related field

Office Manager at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities:

Maintain the condition of the office and arranging for necessary repairs;Provide document and telecommunication management.Write reports for senior managementDeliver presentations about the work of the office to senior managementInvolvement in management discussions on the organization’s policies andstrategic developmentDevelop and implement new administrative systemsOrganize the office layout and maintain supplies of stationery andequipment;Continuously seek ways to improve service delivery by establishingprocesses for all administrative tasksEnsure that Interra Networks processes and procedures are best practice compliantManage and maintain all equipment, facilities, assets and ensuring a safeand secure work environmentManage all supplier relationships by constantly updating procedures forimproved and quality service deliverySubmit information for budget preparationEnsure compliance with all regulatory authorities.Provide secretarial support to management team

Person Specification

Creativity & InnovativenessAnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplined

Qualification Required

Minimum of Bachelors degree in Business Administration or related field3-5 years experience in related field

Quality Assurance Officer at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities:

Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoringProvide coaching, training and development to contact center agentsEducate agents, supervisors and managers on Quality Assurance processTrack and identify reoccurring problems and service opportunitiesAnalyze quality and performance trends to provide recommendations for improvementResponsible for scheduling, facilitation and documentation of regular continuous improvement meetingsSubmit monthly reports, general information, and recommendations to the general managerAssist the general manager and executive management team in the formulation of policies and provide all facts needed for decision makingManage, organize, and update relevant data using database applicationsCommunicate and provide accounts data as and when requiredArrange and participate in meetings, conferences, and project team activitiesPerform any other duties when required

Person Specification

AnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplined

Qualification Required

Minimum of Bachelors degree in related field3-5 years experience in related field

Interra Networks Limited Graduate Sales Officer Job Vacancy in Nigeria October 2014

Interra Networks Limited Graduate Sales Officer Job Vacancy in Nigeria October 2014

Interra Networks Limited (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

Interra Networks Limited is recruiting to fill the position below:

Job Title: Graduate Sales Officer

Job Location: Lagos

Role Profile

The ideal candidate’s role will be to capitalize on the company’s huge growth potential in the public and private sections of the economy, matching the company’s products and services to customer requirements. The successful candidate will develop a base of new customers while cultivating the relationship with existing ones to develop strong repeated businesses. Delivery of consistent outstanding sales results is also required.

Major Duties and Responsibilities

Generate new business with assigned clients and targets in line with the sales plan.Identifying new clients who might benefit from company products or services and maximizing customer.Potential in designated regions through high levels of prospecting and cold calling.Develop a list of prospects in both the public & private sector across target markets.Prepare proposals on company products/service offering.Develop and manage long-term customer relationships via written and verbal communication channels.Explore synergies and solutions for working with national and global partners as well as affiliates.Updating sales transactions using the CRM funnel.Negotiating and close sales in line with set company terms and conditions.preparing weekly, monthly, and quarterly reports.recording and maintaining client contact data.coordinating sales projects as and when applicable.Support the marketing unit by attending trade shows, conferences and other marketing events.Consistently liaise with other members of the sales team and other technical experts.Provide feedback to management regarding customer requirements.Carry out any other task that may be assigned to team by Management.

Skill Required

A sales-focused and target driven individual.Excellent written and oral communication skills.Highly creative and innovative, results driven and highly focused on Return On Investments (ROI).Good relationship building skills.Exceptional planning and organizational skills.Solid understanding of business development principles.Ability to multitask.Able to work extended hours when required.Must be able to work under pressure and within environment of change, maintaining consistent quality.Good dress sense and presentation.Ability to close deals.Must be highly disciplined.

Education Qualification

Minimum of a bachelors degree or it’s equivalent in any discipline.Minimum of 1 year B2B and B2C marketing experience.

How to Apply
Interested and qualified candidates should click here to apply online

Deadline: Not Specified

Graduate Support Center Executives (Field Engineer/Business Center) ( Abuja and Port Harcourt) at SWIFT Networks Limited

Swift Networks Microsoft Dynamics CRM Developer Vacancy in Lagos Today 2014

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.
Job Title: Microsoft Dynamics CRM Developer
Job Location:  Lagos

Job Responsibilities

Design, develop, and implement Microsoft Dynamics CRM/ERP and Web ApplicationsMicrosoft CRM/ERP and Web Applications customization, testing, integration, implementation and supportReporting, monitoring Microsoft CRM/ERP and Web Applications performance, system analysis and improvementsTaking ownership of technical issues, and working with our vendors to resolve more advanced issues when necessaryResolving escalated customer complaints with minimum or no assistance from the manager or team leadAny other duties as may be assigned by the AGM, IT & BillingKnowledge, Skills and Competencies

Requirements

Strong knowledge of Microsoft SQL Server  development and administration skillsExperience in development languages/environments including .NET (C#, VB), ASP, JavaScript, JQuery, VBScript, XML etcExperience in the following software: C/C++ and Crystal ReportsKnowledge of Windows OS and LINUX/UNIX operating systemsFirm grasp of how the web works, networking, and software productsStrong analytical and problem solving skillsAbility to manage time effectively and adapt quickly to changing prioritiesAbility to work independently with minimum supervisionExcellent communication (verbal& written) skillsA good team player

Academic Qualification

A first degree in Science or Engineering related courses with a minimum of 2nd class honors (Upper division), from a reputable university preferred.A minimum of three (3) years experience in administering and supporting SQL and Web applications, with a proven record of success. Telecoms experience will be an added advantage.

Mode of Application: To apply for this position, click here

Application Deadline: Not specified

New Career Opportunities at SWIFT Networks Limited

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

Microsoft Dynamics CRM Developer

Key Output

Design, develop, and implement Microsoft Dynamics CRM/ERP and Web ApplicationsMicrosoft CRM/ERP and Web Applications customization, testing, integration, implementation and supportReporting, monitoring Microsoft CRM/ERP and Web Applications performance, system analysis and improvementsTaking ownership of technical issues, and working with our vendors to resolve more advanced issues when necessaryResolving escalated customer complaints with minimum or no assistance from the manager or team leadAny other duties as may be assigned by the AGM, IT & Billing

 Knowledge, Skills and Competencies

Strong knowledge of Microsoft SQL Server  development and administration skillsExperience in development languages/environments including .NET (C#, VB), ASP, JavaScript, JQuery, VBScript, XML etcExperience in the following software: C/C++ and Crystal ReportsKnowledge of Windows OS and LINUX/UNIX operating systemsFirm grasp of how the web works, networking, and software productsStrong analytical and problem solving skillsAbility to manage time effectively and adapt quickly to changing prioritiesAbility to work independently with minimum supervisionExcellent communication (verbal& written) skillsA good team player

Minimum Qualification and Experience

A first degree in Science or Engineering related courses with a minimum of 2nd class honors (Upper division), from a reputable university preferred.

A minimum of three (3) years experience in administering and supporting SQL and Web applications, with a proven record of success. Telecoms experience will be an added advantage.

APPLY HERE

Job Objectives

The candidate will be responsible for effective design, development and implementation of varying web and database applications and support.

Key Output

Design, develop, and implement Web ApplicationsApplications customization, testing, integration, implementation and supportReporting, monitoring applications performance, system analysis and improvementsTaking ownership of technical issues, and working with our vendors to resolve more advanced issues when necessaryResolving escalated customer complaints with minimum or no assistance from the manager or team leadCarry out other tasks as may be assigned by AGM, IT & Billing

 Knowledge, Skills and Competencies

Strong knowledge of Microsoft SQL Server  development and administration skillsExperience in development languages/environments including .NET (C#, VB), ASP, JavaScript, JQuery, VBScript XML etcExperience in the following software: C/C++ and Crystal ReportsKnowledge of Windows OS and LINUX/UNIX operating systemsKnowledge of Microtik router an added advantageFirm grasp of how the web works, networking, and software productsStrong analytical and problem solving skillsAbility to manage time effectively and adapt quickly to changing prioritiesAbility to work independently with minimum supervisionExcellent communication (verbal& written) skillsA good team player

Minimum Qualification and Experience

A first degree in Science or Engineering related courses with a minimum of 2nd class honors (Upper division), from a reputable university preferred.

A minimum of three (3) years experience in administering and supporting SQL and Web applications, with a proven record of success. Telecoms experience will be an added advantage.

APPLY HERE

Latest Recruitment at SWIFT Networks

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

Subject matter expert on network security and firewall policy analysis, QASubject Matter Expert in architectural and security design reviewsPerform advanced, complex network analysis, identify problems and design solutionsOversee Network Security with focus on firewalls, penetration testing, and access managementPro-actively analyses, troubleshoots and resolves network security issues.Perform network installations, upgrades, documentation, monitoring and analysisResponsible for the design and implementation of any network security related taskO&M and configuration of multiple models and vendors of switches/routers/firewalls, including VLAN configuration, routing protocols, etc.Document problems and resolution for future referenceMonitoring system performance and implementing performance tuningMakes recommendations on existing projects to improve network security.Mentors other network engineers with security best practicesCommunicates security plans, status and security issues to management on a regular basisStrong knowledge of Cisco ASA / Juniper / Huawei firewalls (anyone)Strong knowledge of Linux/Microsoft Operating Systems.Strong knowledge of LAN/WAN infrastructures, topologies and protocols.Highly skilled in network security and management frameworks, firewall policy, analysis, and review.Strong project coordination skills.Strong verbal and written communication skills.Strong analytical skills.Strong ability to interpret impact of technology choices.

Experience:

Minimum 6-8 years experience of working on a similar roleWorking with a telecom operator or a vendor is a mustPreferably a Nigerian national

Site Engineer Fiber Networks Engineering at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

The Site Engineer, depending on assigned Portfolio Competence, carry out “Installation Investigation & Engineering”, “Civil Works Investigation & Engineer”, “Line of Sight Investigation for Microwave Short Haul” and/or “Drive Test”

Preparation & planing of activitiesPerform activityDocumentationReport & Close Activity

Core Competences:

Delivering Results & Meeting Customer ExpectationsPlanning & OrganizingFollowing Instructions & Procedures

Qualifications & Experience Requirements:

·         University degree (Engineering) or comparable

·         Fiber Networks Engineering at least 3-5 years experinc
- Fiber optic stripping, cleaving, splicing, recoating and dressing

- Hand soldering, and harness and PCB assembly

-  Mechanical assembly of sensors, test fixtures and electronics chassis

-  Testing using a variety of equipment and recording results

-  Following specific workmanship instructions, multitasking

-  Must be receptive to changing priorities

·         Well knowledgeable in Microsoft Office

·         Planning & organization skills, good administration skills & good social skills

Job Vacancies at Swift Networks

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

RESPONSIBILITIES:

Ensure the integrity of General ledgerImplement procedures according to laid down Corporate financial policiesProduce various relevant  reports to assist Management in taking key decisionsEnsure that costs are properly tracked and that OPEX and CAPEX are within approved budget(s)Prepare and implement budgets for the entire CompanyIn charge of  costing of Company’s products, materials, and servicesDemonstrate cost cutting initiatives aimed at providing best solutions at minimal costsDevelop and implement effective control framework and management systems to guide and support business operationsInvolve in procurement functionsPlan and manage the material ordering process and ensure constant availabilityEnsure that monthly general ledger entries CAPEX and OPEX accruals and provisions are raisedPrepare monthly management accountsDevelop analytical tools to evaluate business proposals and identify best decisionsActive involvement in day to day management of teamCarry out other duties that may be assigned from time to time

KEY QUALIFICATIONS:

A good first degree in Accounting, Finance or other related fields with a minimum of second class honours degree (upper division), from a reputable University

-Must be a Chartered Accountant

- Minimum of 5 years relevant working experience in a middle management position of a reputable organisation

KEY SKILLS AND COMPETENCIES

A focused, Goal oriented achieverExcellent Team playing skillsResource ManagementExcellent Oral and written communication skillsAdvanced Presentation skillsGood Leadership skillAble to supervise and Coach reportsStrong organisational and analytical skillsMust have eyes for detailsGood negotiation skillMust possess strong financial and control management skillsAble to thrive in a dynamic, pressurized work environmentAble to innovate, prioritize and implement effectivelyHighly proficient and versatile in the use of technology and accounting software packagesHigh level of honesty and integrityAble to maintain confidentiality of informationAble to work with little or no supervision

APPLY HERE

The candidate will be responsible for effective design, development and implementation of varying web and database applications and support

Key Output

Design, develop, and implement Microsoft CRM/ERP and Web ApplicationsMicrosoft CRM/ERP and Web Applications customization, testing, integration, implementation and supportReporting, monitoring Microsoft CRM/ERP and Web Applications performance, system analysis and improvementsTaking ownership of technical issues, and working with our vendors to resolve more advanced issues when necessaryResolving escalated customer complaints with minimum or no assistance from the manager or team lead

 Knowledge, Skills and Competencies

Strong knowledge of Microsoft SQL Server  development and administration skillsExperience in development languages/environments including .NET (C#, VB), ASP, JavaScript, JQuery, VBScript, XML etcExperience in the following software: C/C++ and Crystal ReportsKnowledge of Windows OS and LINUX/UNIX operating systemsFirm grasp of how the web works, networking, and software productsStrong analytical and problem solving skillsAbility to manage time effectively and adapt quickly to changing prioritiesAbility to work independently with minimum supervisionExcellent communication (verbal& written) skillsA good team player

A first degree in Science or Engineering related courses with a minimum of 2nd class honors (Upper division), from a reputable university preferred. Other degrees with a minimum of 2nd class honors (Upper division) with relevant experience may also apply.

A minimum of three (3) years experience in administering and supporting SQL and Web applications, with a proven record of success. Telecoms experience will be an added advantage

APPLY HERE