Graduate Technical Support Officer at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties & Responsibility

Installation, integration, maintenance and management of networked systems for the transmission of data.Identify and resolve server hardware issues.Server support would be windows enterprise and other servers in the data centre.Carry out regular checks on the status of servers (software and hardware)Manage the data backup of serversEfficiently analyzing and correcting hard ware and network issues.Install new equipment and soft ware upgrades.Responsible for the overall soft ware needs of the company (network and computer applications)Start up all applications e.g.: Sugar, CRM, Sales force ETC.Install soft ware, tests systems, implement and maintain system integrity.Recommend and install fire walls and antivirus Software.Handle escalation support from support team as assigned by support chief.

Person Specification

Must be able to work flexible hours on-site and remote.Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional mannerStrong interpersonal skillsGood analytical skillsExcellent critical thinking and problem solving skillsAbility to multitask

Qualification Required

Minimum of Bachelors degree in related field1-3 years experience in related field

Call Centre Team Lead at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities

Direct supervision of all call centre staffMonitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at workHandling of first level escalation.Monitoring random calls to improve quality, minimize errors and track operative performanceReviewing the performance of staff, identifying training needs and planning training sessionsRecording statistics, user rates and the performance levels of the centre and preparing reportsHandling the most complex customer complaints or enquiriesOrganizing staffing, including shift patterns and the number of staff required to meet demandForecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing productsManage team by walking around. Be visible to answer questions.Take calls that CCRs can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage CCRs through positive communication and feedbackCarry out any other duties as required

Person Specification

Highly self-motivatedHigh leadership and mentoring skillsStrong Communication (written and verbal) skills.Excellent computer and typing skillsShould possess the skill to work both in team and also perform independently.Persuasive and patientAnalyticalDisciplined

Qualification Required

Minimum of Bachelors degree in any field2-5 years experience in related field

Office Manager at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities:

Maintain the condition of the office and arranging for necessary repairs;Provide document and telecommunication management.Write reports for senior managementDeliver presentations about the work of the office to senior managementInvolvement in management discussions on the organization’s policies andstrategic developmentDevelop and implement new administrative systemsOrganize the office layout and maintain supplies of stationery andequipment;Continuously seek ways to improve service delivery by establishingprocesses for all administrative tasksEnsure that Interra Networks processes and procedures are best practice compliantManage and maintain all equipment, facilities, assets and ensuring a safeand secure work environmentManage all supplier relationships by constantly updating procedures forimproved and quality service deliverySubmit information for budget preparationEnsure compliance with all regulatory authorities.Provide secretarial support to management team

Person Specification

Creativity & InnovativenessAnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplined

Qualification Required

Minimum of Bachelors degree in Business Administration or related field3-5 years experience in related field

Quality Assurance Officer at Interra Networks

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Interra Networks is recruiting to fill the position:

Major Duties and Responsibilities:

Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoringProvide coaching, training and development to contact center agentsEducate agents, supervisors and managers on Quality Assurance processTrack and identify reoccurring problems and service opportunitiesAnalyze quality and performance trends to provide recommendations for improvementResponsible for scheduling, facilitation and documentation of regular continuous improvement meetingsSubmit monthly reports, general information, and recommendations to the general managerAssist the general manager and executive management team in the formulation of policies and provide all facts needed for decision makingManage, organize, and update relevant data using database applicationsCommunicate and provide accounts data as and when requiredArrange and participate in meetings, conferences, and project team activitiesPerform any other duties when required

Person Specification

AnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplined

Qualification Required

Minimum of Bachelors degree in related field3-5 years experience in related field

Interra Networks Limited Graduate Sales Officer Job Vacancy in Nigeria October 2014

Interra Networks Limited Graduate Sales Officer Job Vacancy in Nigeria October 2014

Interra Networks Limited (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

Interra Networks Limited is recruiting to fill the position below:

Job Title: Graduate Sales Officer

Job Location: Lagos

Role Profile

The ideal candidate’s role will be to capitalize on the company’s huge growth potential in the public and private sections of the economy, matching the company’s products and services to customer requirements. The successful candidate will develop a base of new customers while cultivating the relationship with existing ones to develop strong repeated businesses. Delivery of consistent outstanding sales results is also required.

Major Duties and Responsibilities

Generate new business with assigned clients and targets in line with the sales plan.Identifying new clients who might benefit from company products or services and maximizing customer.Potential in designated regions through high levels of prospecting and cold calling.Develop a list of prospects in both the public & private sector across target markets.Prepare proposals on company products/service offering.Develop and manage long-term customer relationships via written and verbal communication channels.Explore synergies and solutions for working with national and global partners as well as affiliates.Updating sales transactions using the CRM funnel.Negotiating and close sales in line with set company terms and conditions.preparing weekly, monthly, and quarterly reports.recording and maintaining client contact data.coordinating sales projects as and when applicable.Support the marketing unit by attending trade shows, conferences and other marketing events.Consistently liaise with other members of the sales team and other technical experts.Provide feedback to management regarding customer requirements.Carry out any other task that may be assigned to team by Management.

Skill Required

A sales-focused and target driven individual.Excellent written and oral communication skills.Highly creative and innovative, results driven and highly focused on Return On Investments (ROI).Good relationship building skills.Exceptional planning and organizational skills.Solid understanding of business development principles.Ability to multitask.Able to work extended hours when required.Must be able to work under pressure and within environment of change, maintaining consistent quality.Good dress sense and presentation.Ability to close deals.Must be highly disciplined.

Education Qualification

Minimum of a bachelors degree or it’s equivalent in any discipline.Minimum of 1 year B2B and B2C marketing experience.

How to Apply
Interested and qualified candidates should click here to apply online

Deadline: Not Specified