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Posted Position Title: Local Customer Team ( LCT) Manager - West Central Africa
Role Summary/Purpose:
The LCT Manager drives a coherent commercial strategy across the GE Healthcare business within the LCT and optimizes the use of commercial resources to drive market potential. The LCT Manager is responsible for defining a go-to-market strategy for the LCT that is aligned with the Zone strategy and for leading all GE Healthcare account management activities in conjunction with Product Leaders & specialists within the LCT to achieve the Operating plan, via both direct and indirect channels.
Essential Responsibilities:
- Is accountable to achieve the quarterly and yearly Operating Plan for relevant GE Healthcare Portfolio in their geographical area
- Is accountable for timely and accurate forecasting of pipeline per product and sales per the normal reporting cycles within Geographical Zone.
- Provides input to and contributes to the formulation of the yearly business planning cycles
- In conjunction with relevant Zone marketing, Product and Zone Sales Force Effectiveness resources, determine the market potential for their LCT and prioritize the portfolio opportunities.
- Develop and execute Go-to-market strategy in conjunction with the relevant Modality leaders in order to cover the prioritized potential within the geography
- Align territories to market potential and priorities and assign optimal account management and modality specialist sales resources in conjunction with the modality teams.
- Attract, retain, educate and develop world-class commercial talents to execute on LCT Go-to-market strategy.
- Is responsible to ensure that all Account Managers and Account Executives have clear opportunity management activity and relationship building plans to ensure efficient coverage of decision makers and influencers through-out the total opportunity management cycle.
- Drives performance management within the team, providing a regular operating mechanism of feedback, coaching and managing the annual appraisal system
- Know Key Opinion Leaders in care areas; manage professional relations with key customers, academia government & administrative bodies in order to deepen understanding of customer challenges and needs. Nurture relationship with professional society stakeholders within geographical area.
- Maintain up to date market and competitor knowledge related to the full GEHC product and services solutions and ensure that teams strengthen their knowledge on how to differentiate GE offering.
- In cooperation with Product leadership and Marketing teams, drive One GE Healthcare marketing events in assigned LCT
- Understand and lead development of financial offerings and solutions in collaboration with sales and project finance team within Zone/LCT based on customer needs
- Ensure order booking quality and linearity improves for the zone, and ensure improved engagement/handshake between ITO & OTR takes place
Qualifications/Requirements:
1. BSc degree in a relevant course from an acredited university.
2. Minimum of 8 years' experienced in Business Management or Sales / Marketing OR equivalent in progressive leadership positions within the Healthcare industry with in-depth knowledge of healthcare market.
3. Very experienced in closing large, complex, strategic deals.
4. Demonstrated business management and resource allocation skills including business plan development.
5. Deep knowledge of GEHC care area solutions and the products and services offered.
6. Exemplary people management, leadership skills, as well as sales coaching & team building skills.
7. Strong business acumen; financial and organizational skills.
8. Advanced negotiation, problem solving and influencing skills.
9. High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
10. Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as inspirational leader with optimism, highly approachable and humble.
11. Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
12. Fluency in English language.
Additional Eligibility Qualifications:
Desired Characteristics:
1. Master's degree preferred.
2. Healthcare experience.
3. Direct and/or Indirect management experience; managing in a matrix organization.
4. Strong track record in high technology product sales / solutions
